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Home > Terms and Conditions
Terms and Conditions

This website
www.knr.com.hk, namely “Site” is owned and operated by KNR. This page sets out the Terms and Conditions of using this Site. Please read the following Terms and Conditions carefully. You must not use this Site or accept any booking unless you understand and agree with the followings.

Agency

KNR acts as a travel agent only. We sell an assortment of travel related products on behalf of numerous transports, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. KNR obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We accept no responsibility for these services and for making any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions, and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not with KNR. If any travel service provider is unable to provide the contracted services, your remedy lies against the provider and not with KNR.

Travel Documents

Travel documents include flight tickets, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions, include being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All flight tickets must be issued in the name of the passport/ identity card holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect all travel documents from us prior to travel. Please contact your consultant the day before collection to confirm that the travel documents are ready for collection.

Passports & Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It will be your sole responsibility if such documents not meeting the requirements of those authorities thus incurring fines, penalties, payments or expenditures due to the omission. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please contact us. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it. We can obtain visas for you if you wish and fees may apply.

Schedule Changes

Please contact the service providers such as airline prior to travel. It is your responsibility to ensure the scheduled departure time of your journey has not changed Cancellation Fees: We are able to provide a refund to you when we receive the funds from the relevant supplier. Bookings cancellation will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Charges will also apply where a booking is changed or tickets are reissued.

Travel Insurance

We can provide information to you about travel insurance. Travel insurance is strongly recommended by us, it is your responsibility to make sure that travel insurance is purchased before the trip.

Health

It is your responsibility to be aware of and meet any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Travel Restrictions and Conditions

Restrictions and conditions apply to all of the travel products and services offered on this Site and such restrictions and conditions may affect the prices set out on the Site. To determine the applicable restrictions and conditions you must contact us or the relevant third party provider.

The third party providers of transportation and travel related services may change their prices, details of their packages, tours, flights and other information displayed on the Site at any time. For this reason, all prices displayed on the Site are subject to change without notice. All travel products and services described on the Site are subject to availability.

Certain taxes are mandatory in various countries. There can be an additional local tax charged at some airports. All taxes are subject to change without notice. We will notify you of all relevant taxes, airport charges and any other additional costs when you confirm your booking with us but these may be subject to variation prior to your departure.

You are responsible for obtaining all passport, visa and health information as required. We may assist you to obtain such information, however the final responsibility for obtaining the necessary information and complying with any passport, visa and health requirement remains with you.

Website information

This Site displays information about travel locations, airfares, travel agents locations, flight times and dates, tours, packages, cruises, transportation, schedules, information about KNR and many other things.

Most of this information is supplied to us by third party providers including airlines, hotels and transportation suppliers. Therefore, we may not be able to check the accuracy of such information provided by third parties, although we have taken reasonable care to ensure that this information is correct and up to date. We recommend you confirm all information contained on or linked from the Site with the relevant third party provider.

Privacy Policy

KNR is committed in protecting the privacy and confidentiality of personal information. Please refer to ‘Privacy Policy’ in the Site for further details.

Your Use

You must only use this Site for lawful purposes and in a responsible and co-operative manner. Any breach of these Terms and Conditions, legal action may be taken.

You must not:
  • use another person’s personal information including names, login details or passwords without permission;
  • make any false, speculative or false enquiries, bookings, reservations or requests using the Site;
  • use the Site while impersonating another person;
  • post or transmit to or via the Site any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
  • tamper with, hinder the operation of or make unauthorized modifications to the Site;
  • delete data from the Site without our permission;
  • knowingly transmit any virus or other disabling feature to the Site;
  • breach any third party’s rights including intellectual property rights and obligations of confidentiality owed to them or infringe any laws in any jurisdiction in using this Site;
  • frame this Site as part of another site or supply this Site for commercial benefit;
  • commit any act that may lead to a criminal offence or civil breach of any other jurisdiction;
  • attempt to do any of the above acts; and
  • knowingly permit another person to do any of the above acts.
Your warranties

You warrant that:
  • you are of sufficient legal age to use this Site and create legal binding obligations for any liability you may incur of using this Site; and
  • you are responsible for all uses of this Site by you and those using this Site using your login details; and
  • the information you supply via the Site will be accurate and not misleading, deceptive or likely to be misled or deceived.
Indemnity

You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from:
  • any breach of these Terms by you; and
  • any act or omission by you or an officer, employee or agent of you; and
  • any claim, action, demand or proceeding by a third party against us or our officers, employees or agents caused or contributed to by you or an officer, employee or agent of you.
Disclaimers and Limitation of Liability

When using this Site you are at your own risk. If our Site fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to us to use this Site.

Your access to and use of this Site is subject to factors beyond our control. We do not represent or warrant that the server that makes it available or any of the products or services supplied through this Site will be free of errors, viruses or defects or that the service will be uninterrupted or timely. We do not warrant that this Site will be secure and we will not be liable for any disruptions to the Site, due to the nature of the Internet.

Travel products and services offered and promoted via the Site are products and services of third parties. We are acting as an agent for third party providers and to facilitate your travel arrangements, include processing your bookings and making payments. Your legal relationship in respect of the third party products and services is with the relevant third party provider.

To the maximum extent permitted by law, we are not liable for any loss or damage that caused directly or indirectly suffered, in connection with your use of or inability to access this site or the purchase and use of any products and services supplied via this site. This limitation of liability (whether arising under contract, tort (including negligence) or statute) applies to all damages of any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. 

Intellectual Property

The material contained on this Site, including software, design, text and graphics comprised in this Site and the selection and layout of this Site, are owned or licensed by us and are protected by Hong Kong SAR and international intellectual property laws, including copyright.

You may use the Site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Site, or create any other material using material on the Site without our permission. Registered or unregistered logos must not be used or modified in any way without our permission.

Advertisements

Trademarks, service-marks, business names, company names, logos, trade-names, products, technology and processes contained in this Site may be the subject of other intellectual property rights owned by us or by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this Site must not in any way break the intellectual property rights of any person in any jurisdiction.

Linking

We may link our Site to other sites on the World Wide Web for your convenience, however we are not required to maintain or update these links. It does not mean that we have reviewed these sites or that we endorse them. We are not responsible for the content of other sites.

We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another’s product or services.

Termination

We may terminate this agreement, your registration or access of this Site and/or any other service provided to you and any other agreement between us immediately if you breach any of these Terms and Conditions.

Our relationship

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Terms and Conditions.

Governing law

Any dispute arises about this agreement or how this agreement applies or arising out of your use of this Site, the laws of Hong Kong SAR will apply. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Hong Kong SAR, and waive any right that you may have to object to an action being brought in those courts.

Amendments

We may amend these Terms and Conditions at any time without notice to you by posting amended Terms and Conditions on the Site, except as otherwise specified. The amended Terms and Conditions will take effect immediately when they are posted on the Site.

General

If any of these Terms and Conditions invalid or unenforceable, it will be struck out, and the remaining Terms and Conditions will remain in force.

If we do not act in relation to a breach by you or others of these Terms and Conditions, this does not waive our right to act with respect to subsequent or similar breaches.

In these Terms and Conditions, the term "Site" includes any email bulletins or other content that we provide to you via or initiated from this Site.

These Terms were last updated on 24 February 2010.

   
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